“We’ve outgrown the position of low-cost destination for outsourcing in the last few years, and we are struggling between ‘fair’ cost and expensive. This is how we see things, and how our customers and prospects do. Before that, in 2014-2015, statistically and actually, everyone wanted to come to Romania to do outsourcing. There was an extraordinary price/quality balance. Now, however, because of the various fiscal measures and the condition of the labor market, Romania is a country between fair cost and expensive.”
A number of multinationals have opened support and outsourcing centers in Romania in the last few years, especially in the IT, and BPO, as well as marketing areas, hiring thousands of people. There are also the local companies that provide such services to customers abroad or in Romania, so the labor market in the country is experiencing a shortage.
(English version by Loredana Fratila-Cristescu)