Companies already integrating process automation solutions for internal operations save thousands of employee hours and report a 67% acceleration of complex external processes that allow them to deliver exemplary customer service, according to the study conducted by Forrester Consulting on behalf of WEBCON, one of the leading global companies that deliver an Enterprise Low-code Application Platform (LCAP) for business process automation and management.
In addition to cost efficiency, automating workflows and eliminating repetitive tasks help companies improve employee retention and satisfaction, enabling them to better focus on client service and enhance their creativity in critical operational areas. Moreover, adopting low-code technology to build business applications allows companies to transfer the invaluable employee know-how into an app. That not only ensures that everyone is following up-to-date procedures and best practices, it also guarantees business continuity regardless of the fluctuations in team sizes and facilitates the onboarding of new employees, when the expansion needs of the business require it.
A Gartner study shows that automating processes and employing digitalization will eventually differentiate successful companies from others and make a good investment when recession threatens. Amid predictions of an upcoming recession, dealing with rising inflation and a delicate geopolitical situation, Romanian companies should consider prioritizing cost reductions and improving operational productivity, thus leveraging the benefits of automation, WEBCON experts explain.
„Implementing a Low-code Application Development platform, like WEBCON BPS, can be a game-changing solution for businesses seeking to streamline their workflow in a cost-effective and flexible manner. It enables the development of process-centric applications without coding – so much faster and by a fraction of the cost of custom-coded solutions. That’s why it became a go-to solution for organizations worldwide seeking a way to automate and better manage business processes. While quantitative benefits are important, unquantifiable benefits such as enhanced customer experience, employee satisfaction, business agility, and reduced human errors are an even greater gain”, says Michał Rykiert, Director of Business Development EMEA at WEBCON.
In November 2022, WEBCON entered the Romanian market. The company has decided to expand its operations in Romania and to increase its market presence, as well as to run more marketing and sales initiatives conducted together with Romanian partners and clients.