To support customers who want a conversational AI solution to complement their RPA deployments, UiPath has partnered with Druid to resell the Druid Chatbots Platform.
Druid is an AI-driven, no-code chatbot authoring platform that has a robust integration with the UiPath Platform. With powerful natural language processing technology to interpret and provide information contextually, Druid supports over 40 languages, countless internal and external channels, and offers more than 300 pre-built conversational AI templates covering business scenarios across multiple industries and roles.
With its open platform, UiPath is also integrated with several other chatbot solutions to provide direct integrations to the UiPath Platform.
Messaging apps have become a preferred platform for personal engagement, with over 41 million messages sent per minute. In fact, 68% of consumers say that messaging is the most convenient way to stay connected with businesses, and more than 50% of customers say that they are more likely to purchase from a business that they can connect with via chat. In response, businesses are aligning their customer engagement strategies to not only meet customers where they already are, but also gratify those customers by fulfilling their end-to-end service needs.
As the COVID-19 pandemic continues to impact business operations, organizations around the world are facing extreme challenges, including the increased need in customer support. For example, OTP Bank Romania is using an automation solution that integrates the capabilities of both Druid chatbots and the UiPath software robots to process requests to postpone bank loan installments. The integration allowed the bank to cut down the processing time of a single request from 10 minutes to 20 seconds, and cope with a 125% increase in the number of calls received by call center agents, enabling it to process three times more deferral requests with the same number of people in the back office.
“The UiPath conversational AI capabilities expand the reach of traditional chatbot platforms into enterprise applications for gathering real-time knowledge and fulfilling tasks,” said Param Kahlon, Chief Product Officer at UiPath.
“It only seems natural for instant chat and RPA to come together in contributing toward the customer self-service and employee productivity revolution. By integrating with UiPath, we are elevating the end user experience and alleviating the burden experienced by the human workforce brought on by repetitive-driven tasks,” said Liviu Dragan, CEO at Druid.