They employed over 16,400 people on average, 1,500 more than in the previous year, according to the second edition of the “Cei mai mari jucatori din IT si Telecom” (Key players in IT and Telecom) ZF yearbook, published at the end of last month.
The cumulated net profit of the 30 call-center companies fell 22% to less than RON100 million, and the net profit margin was 7%.
The yearbook presents rankings of the top 15 players in key segments of the local market, such as telecom, software, IT&C integrators, IT&C wholesalers, providers of GPS tracking solutions and a ranking of the 600 largest companies by revenue and a ranking of the 100 highest net profits.
The top ten companies on the local call-center services market posted RON1.1 billion (EUR245.3 million) revenue together in 2017, up 14% on the previous year. Their net profit stood at RON72.4 million (EUR15.9 million), 23% lower than in 2016, and the net profit margin was 6% of the revenue.
It should be noted that Xerox spun off its support operations into a new company, Conduent, keeping some of the business and people, so Finance Ministry data indicate a decline in revenue and personnel for the new company, which made a negative impact on the average data in the ranking. Conduent became the largest IT sector employer in Iasi, after being spun off from Xerox.
Market leader is US-held Computer Generated Solutions (CGS), which posted RON240.4 million (EUR52.6 million) revenue last year, 3.5% higher than in 2016. It had an average of 2.707 employees in 2017, 95 more than in the previous year. The number went up further, so it reached 3,500 in April 2018, according to CGS vice-president Vladimir Sterescu.
The second leading actor in this business, Stefanini Romania, the local subsidiary of Brazilian-held IT services provider, grew to 1,660 employees, 25% more than in 2016. Stefanini Romania’s revenue went up by more than 13% to RON178.7 million (about EUR39 million), according to its Finance Ministry reports, and the growth rate was the same as in the EMEA region, 12%. The Romanian office also supervises the operations in Poland and the Republic of Moldova.
(English version by Loredana Fratila-Cristescu)