The government should try to better understand our industry, so that Romania should be more competitive than other states of Eastern Europe or northern Africa, says Yann Bidan.
The company run by Bidan wants to reach 3,000 employees in Romania, around six times more than at present.
The local market of business services this year amounts to EUR1.5 billion and the companies that operate on this market employ around 60,000 people overall, according to estimates by the Association of Business Service Leaders in Romania (ABSL).
In the opinion of Telus Romania head, another move through which the government could accelerate economic growth would be the implementation of a talent retention or repatriation program.
Another element that would spur economic growth is an increase in the number of cities that could become destinations for outsourcing companies. This could be achieved through investments in education and infrastructure, according to Yann Bidan.
Telus entered Romania in 2012 by acquiring call center company Call Point and currently has ambitious recruitment plans, wanting to reach 500 employees by yearend and double its local headcount in 2015 from around 480 employees at present.
In 2013, Telus Romania, which reports financial figures on CallPoint New Europe SRL entity, posted revenue worth around EUR3 million. Telus representatives did not provide any information about the value of revenue, but said that since taking over Call Point company in late 2012 until the present, Telus revenue has risen by 250% and the accelerated growth trend would maintain in 2015.
(English version by Catalina Apostoiu)