Now that they have made this acquisition, the representatives of the Canadian-owned Telus say they plan to expand the business in the next three or four years and triple the number of employees that Call Point New Europe has in Romania and Bulgaria to about 3,000.
The company currently operates via two offices in Romania, one of which in Bucharest and the other in Craiova (south of the country) opened this year, where it has 200 and 100 employees. Call Point New Europe’s Bulgarian business, established in 2004 and conducted via two offices again, is twice larger, and employs 700 people.
Telus International looked at 50 businesses in the sector with its development in Europe in mind. After careful consideration, which entailed assessing language skills, infrastructure, distances from the airport to the city or employees’ competencies on the job, it decided the best places to expand were Romania and Bulgaria, said Jeffrey Purrit, president of Telus International. The company is currently employing 15,000 people worldwide.
The only European country other than Romania and Bulgaria where Telus operates is UK, where it has two offices, as well.
Telus International, which is part of the Canadian telecom group Telus, with EUR8.5 billion revenue, signed the contract last Friday, its president said, after six months spent trying to know the business of Call Point New Europe better, and became its majority shareholder in a deal about which Jeffrey Purrit would not provide further details.
One of the most important criteria that made a difference when Telus International chose which call-center company to buy, was that Call Point New Europe provided services in 28 languages.
Telus International can now expand its service portfolio both on the international market and in Romania via the 20 customers that Call Point New Europe has in such industries as e-commerce (it works for the largest e-commerce company in France), retail and banking. Jeffrey Purrit does not rule out opening another office in Romania, as well.
(English version by Loredana Fratila-Cristescu)