The company had an average of 1,593 employees in 2019.
On the local market, Sykes has offices in Cluj-Napoca, Sibiu, Brasov and Oradea.
BPO Sykes Enterprises Eastern Europe, which entered the Romanian market in 2010, had a turnover of RON146.6 million in 2019, up 6% on the year, according to finance ministry data. It had a net profit of RON15.6 million, 20% higher than in 2018.
Samsung launched a 24/7 customer support service for the users of its smartphones and wearable gadgets in Romania this April and outsourced it to Sykes Enterprises.