Beyond the operational challenges of BCR, the important things were the financial health of clients and addressing the critical aspects pertaining to serving the lender’s clients, understanding the risks and consequences, especially for companies, where “it was critical that we work hard to provide quick solutions to keep operations going and save every job,” Sergiu Manea added.
“Besides applications to postpone [loan payments] from individuals and companies, which we quickly implemented, we reached out to tens of thousand of clients with potential financial vulnerabilities to offer support and find solutions together to overcome the difficult times. We’ve become more agile and more flexible in our operational structure. We’re no longer talking about digital transformation here, we’re talking about a new normal, helped by technology. There can be no going back to how things were and that makes me look at the future with confidence.”
The BCR officials says the lender decided to keep all its branches open during lockdown, except those in large shopping centers.
(English version by Loredana Fratila-Cristescu)