77% of companies in the field posted turnover growth in 2022 and 64% of them expect higher turnover by end-2023. The average turnover increase in the business services field reached 19% in 2023 against 2022.
“We further expect turnover growth, of 19%, this year, as well as a headcount increase, but the latter is a little smaller than turnover growth and this points to the transformation, digitalization or automation of local services,” said Francesca Postolache, partner PwC and ABSL vice president.
Romania is the second largest market for the outsourcing industry in Europe, after Poland. In Romania there are over 1,000 entities providing business services, according to her.
(English version by Catalina Apostoiu)