The satisfaction level varies from 67% in Finland to 18% in Bulgaria.
The survey shows that 71% of European Union citizens support the opening of their national and regional rail systems to competition.
For most Europeans, the opening to competition will have a positive impact on ticket prices (72%), the quality of services (71%), comfort and cleanliness of trains (70%), their frequency (68%) and punctuality (66%), the way railway operators are managed (63%) and the number of stations or routes which will be served (62%), reads the survey.
Most EU citizens expect that stronger competition in the railway sector will avail passengers (78%), private railway operators (68%) and employees in the railway system (55%).
Over half of Europeans use national or regional trains: at least weekly (6%), several times a month (4%), several times a year (19%), or at most once a year (26%), the survey shows.