The number and volume of transactions via POSs saw double-digit growth, with Raiffeisen Bank customers opting more and more during this period for the payment of bills via digital channels too, a trend also confirmed by a 40% increase in the number of electronic payments to suppliers.
“We saw a significant increase in the use of cards as a payment instrument for both online purchases and shopping in stores, as well as for payment of bills”, said Catalin Munteanu, executive manager for private individual customers at Raiffeisen Bank.
Raiffeisen Bank also show the transactions conducted by the bank’s private individual customers in mobile and internet banking applications almost doubled in March 2020, compared with the same period in 2019, in terms of the number and volume of transactions, which grew 73% and 83%, respectively.
“The growing interest in digital services during this period is also confirmed by the number of unique customers using digital services, which grew 25% in March, as well as by an increased frequency of each customer using the applications”, Munteanu also said.
Raiffeisen Bank’s portfolio includes almost 2.2 million private individuals, over 92,000 small- and medium-sized enterprises (SMEs) and 5,700 large and medium companies. The bank also has a network of 800 ATMs, 300 multifunctional machines (MFMs) and 22,000 POSs, according to Raiffeisen Bank data.