Moreover, more than half of the number of companies participating in ABSL survey said they expected the number of employees to rise by between 10% and 30% in 2022. The services that boasted the biggest growth are IT, client support, finance and accounting.
“Process complexity is rising by the year as core activities are automated. This is why employees with high technical skills are needed. Other important aspects are digital skills and not last, foreign languages,” explains Ciprian Dan, ABSL chairman.
Additionally, 100% of companies participating in ABSL report said they hiked salaries in 2022, under the pressure of inflation and the average salary hike rate in 2022 stood at 11%. For 2023, employees in this field see a more moderate salary increase, by around 7.7%.
Companies in the business services industry expect 22% higher revenues against 2021. Around 70% of companies anticipate they will register higher turnover in the coming period and 94% of them believe Romania comes with many investment opportunities in this field.
(English version by Catalina Apostoiu)