The bank intends to build digital platforms aimed at bringing together clients from various geographic regions. These platforms will ensure the same service quality regardless of the country a client comes from.
The first platform will include five countries in Western Europe: Italy, Spain, Austria, the Czech Republic, will be completed until 2021. Another platform will be developed for the German market and the third platform targets the Benelux region. Romania will join one of these platforms.
ING Romania CEO Michal Szczurek said, with respect to the local business, that the group invests over EUR10 million in digitalization annually. According to Szczurek, ING’s software development center in Romania contributes to the bank’s digital transformation. The bank has more than 300 software developers in Bucharest, who work on projects implemented globally.