The survey was conducted in partnership with Reveal Marketing Research and targeted topics related to attitudes in relation to the workplace.
The survey conducted between March and April 2022 among 317 respondents shows that new forms of work organization have led 67% of IT team leaders to develop new communication and team relationship skills to maintain an optimal level of productivity. Currently, 8 out of 10 team leaders consider that human challenges, related to human interaction, prove to be more difficult to manage than technical ones.
The new context created by the work-at-home model was a challenge for 72% of team leaders, 67% of whom mentioned that they had to develop new skills to maintain an optimal level of involvement and productivity within the team.
Among the biggest challenges mentioned by team leaders in their daily work are the adaptation of skills for telework (68%) and the lack of daily interaction with the team (55%). As the shift to telecommuting meant a rapid change in the way we work, team leaders needed more time and extra effort to make appropriate and effective decisions. Thus, a third of them consider finding solutions to the team’s problems a difficult aspect of their current activity.
The way work is organized in a hybrid style is beginning to become a standard for companies. Thus, team leaders are the main actors who must help companies on the one hand, and employees on the other hand, to reach a common denominator in terms of the optimal working model. 3 out of 10 team leaders consider the motivation and morale of employees difficult at work, so they are put in a difficult position to find solutions to restart the mechanism of office work, without decreasing productivity at the level of the team.
For 76% of team leaders, the human challenges of interacting with people prove to be more difficult to manage than the technical ones. In this context, 97% of team leaders believe that the ability to empathize and communicate effectively with team members plays a key role in their day-to-day work, especially as 56% of leaders have identified increasing difficulties in communication.