Through the acquisition of QeOPS, Pactic Group is integrating established warehousing and distribution operations with its European delivery network.
Pactic helps companies manage deliveries across European markets through a network of more than 40 courier partners. Its services include cross-border parcel delivery, fulfillment, cash-on-delivery solutions and returns management, giving customers access to multiple logistics services through a single partner.
Having handled millions of shipments, Pactic has built extensive experience in cross-border logistics, particularly in Central and Eastern Europe. The company is now leveraging this expertise to strengthen its fulfillment and distribution capabilities, aiming to support a broader range of its customers’ logistics operations.
Expansion in Romania represents an important step in this strategy. QeOPS, previously owned by Cargus, is joining Pactic following Sameday’s acquisition of Cargus. Sameday is also Pactic’s majority shareholder.
The fulfillment operation in Romania adds 18,000 sqm of warehousing capacity, 40 Romanian business customers and established expertise in both retail distribution and e-commerce fulfillment services.
In 2025, QeOPS processed approximately 6 million individual items and handled more than 650,000 parcels, while maintaining inventory accuracy of 99.99%.
By combining this infrastructure and operational expertise with Pactic’s existing European delivery network, the group is strengthening its ability to provide companies with a broader range of logistics services, from warehousing and inventory management to order processing, delivery and returns. Pactic has built its business by helping online retailers reach customers in different European markets without having to manage relationships with multiple courier companies.
As the needs of retail and e-commerce businesses continue to evolve, the company is expanding its services to cover more stages of the logistics process. Warehousing, inventory management, order preparation and distribution are becoming increasingly important alongside its established cross-border delivery services.
The integration of QeOPS strengthens these capabilities in Romania, bringing expertise in meeting the needs of both traditional retail businesses and e-commerce companies.
The Romanian fulfillment operations currently serve 40 local customers, including Flanco, iSTYLE, OPPO, LEGO, Educlass and Adinish, covering a range of product categories and different distribution requirements.
The company’s operations extend beyond traditional e-commerce fulfillment. In 2025, approximately 80% of the individual items processed were associated with retail operations, while 20% came from e-commerce activities.
Experience in both sectors strengthens Pactic’s ability to support businesses with different logistics requirements, from high-volume retail distribution to the preparation and delivery of individual online orders.
“Pactic has built its business by helping companies expand across borders, but our ambitions go beyond parcel delivery. We want to support our customers throughout the entire logistics process, from warehousing and order preparation to delivery and returns,” said Colin Snead, CEO of Pactic.
“The integration of QeOPS into the Pactic Group is an important step in this direction. We are combining established fulfillment expertise in Romania with our European delivery network, enabling us to offer a broader range of services under the Pactic brand. Romania is a key market for us, and this development gives us a stronger foundation to support both local companies and international brands in their growth,” he added.
Romania plays an important role in Pactic’s regional development strategy, both as a market for retail and e-commerce services and as a logistics hub serving customers across Central and Eastern Europe.
The integration of QeOPS marks another step in the development of Pactic’s operations and the strengthening of its presence under the Pactic brand.
The company aims to leverage existing local relationships, infrastructure and expertise while connecting these capabilities to its broader European logistics network.
For retailers and e-commerce companies in Romania, this creates an opportunity to manage a larger share of their logistics activities through a single partner, combining local warehousing and fulfillment with access to delivery solutions across European markets. For international brands, Pactic’s expanded operations in Romania can provide a local logistics base, backed by cross-border delivery expertise and knowledge of the regional market.
The objective is to simplify logistics management for businesses and provide a partner capable of supporting both domestic operations and international expansion.
As part of this development, Paul Copil, currently CEO of QeOPS, will take over as Chief Operating Officer (COO) of Pactic, bringing his experience in fulfillment, retail distribution and warehousing operations to the group’s leadership team. His appointment reflects Pactic’s focus on strengthening its operational capabilities as it expands its services.
“Pactic already has a well-developed European delivery network and extensive experience in cross-border logistics. What we are bringing to the group is additional operational expertise and the infrastructure needed to support a broader range of logistics services,” said Paul Copil, CEO of QeOPS and incoming COO of Pactic.
“We have built strong relationships with Romanian businesses by understanding their day-to-day operational requirements. We now have the opportunity to combine this local experience with Pactic’s international capabilities and develop services that support customers across more markets and at more stages of their supply chains,” he added.
Combining Pactic’s cross-border delivery expertise with the Romanian team’s experience in fulfillment and retail distribution will support the further development of the group’s logistics operations.