The company, present in Romania since 2005, now has around 2,500 employees, after recruiting about 800 people last year.
“Most vacancies are for graduates of business studies who can speak foreign languages. The recruitment process includes testing linguistic abilities, technical and practical skills in the financial-accounting sector and interviews with the HR departments and with the management,” said Raluca Iritz, representative of Genpact Romania. At European level, Genpact has over 3,000 employees.
For the position of IT Helpdesk Agent within Genpact, for instance, candidates need to be university graduates or undergraduates, be fluent in German, as well as speak English, and they need to have good communication and computer operating skills. The job entails offering technical assistance by phone or by e-mail to clients and working shifts.
The difference between outsourcing and call centers
Outsourcing is hiring another company to manage the business activities of a company (irrespective of sector), while a call center only entails support for clients of the business.
Whereas in a call center employees only take calls from clients, answer their questions and give them directions, globally companies seek to outsource their finance and accounting activities, HR and IT support, offering career opportunities to accountants, logistics experts, IT and HR specialists.
“As for the Business Process Management market, we can say the crisis has come with risks as well as opportunities. On the one hand companies are more cautious when defining their investment plans, but on the other hand many companies restructure their costs, are looking for new ways to increase efficiency and work more intelligently,” Raluca Iritz also said.
Genpact Romania posted a net turnover of over 194 million lei (around EUR44.7 million) in 2010, according to data published on the website of the Finance Ministry.
Globally Genpact has over 53,000 employees, operations in 17 countries and overall revenues of $1.26 billion in 2010.
Around 15,000 Romanians were hired in the past few years at the outsourcing divisions of giants such as Genpact, Hewlett-Packard, IBM, Oracle, Wipro, Sykes, Computer Generated Solutions, XL World, and Accenture to provide services such as bill processing and IT support for western countries. (EUR1=RON4.3433)
(English version by Daniela Stoican)