Between 2009 and 2011, FAN Courier made investments of EUR26 million, focusing on technology, developing its services and increasing productivity, said Adrian Mihai, the company’s development manager and one of its founders.
In 2012, FAN Courier expects 10% higher turnover and aims to direct investments towards improving service quality and the ecommerce market. “Demand for courier services from online retailers has increased over five times in the last few years and is the main reason why we have decided this year to create a Customer Service department destined exclusively for online clients, in addition to the existing delivery department for this segment,” Mihai explained.
FAN Courier, set up in 1998, is owned by Felix Patrascanu and brothers Adrian and Neculai Mihai. The company has a fleet of 1,500 vehicles, 2,500 employees and a network spanning 2,200 towns.
Its main competitors are UPS, DHL, DPD Romania (indirectly controlled by the French postal service) and TCE Holding, a member of the RTC group. The largest local delivery operator is the state-owned postal service.