“The capital will be utilized for expanding the operational capacities of the company and increasing its competitiveness in the BPO (business process outsourcing) field in Eastern Europe via investments in technology, human resource and sustainable development of the business,” CallPoint said in a news release.
A large part of the investment will be used to expand operations in Romania. This entails the launch of a second operating platform by December 2011, according to CallPoint.
CallPoint was founded in 2004 and it has entered Romanian market in 2007. The company’s objective is to reach 4,000 employees in the region by 2013. At the moment, the company has 900 employees.