“The upward trend of the revenue in 2020 was because of our readiness and our being able to transition to work-from-home for almost all the about 4,000 employees in a very short amount of time first of all, about 10 days from the start of the pandemic,” said Vladimir Sterescu, country manager of CGS Romania.
“Once having implemented the remote working system in record time and ensuring continuity of our operations, we successfully attracted additional projects, especially from existing customers, which were really exposed to the Asian region.”
CGS Romania had 3,027 employees on average in 2020, an increase of 269 on 2019, Finance Ministry data show. Company officials say CGS added about 230 new people in the first quarter, by opening new positions.
CGS Romania posted more than RON34.5 million net profit in 2020, 3.9% lower than in the previous year.
The company serves customers from Romania, Germany, UK and other European countries, United States and Canada. The main services provided are customer care, technical support, help desk, telesales and other outsourced services for companies in the telecommunications, IT, banking, insurance and retail sectors.
(English version by Loredana Fratila-Cristescu)