“Personnel turnover dropped by 20%. We ended 2019 with a turnover o 55% and now it’s down 20%. I am positive that the rest of the BPO companies in Romania saw the same effect. A decline in personnel turnover brings an increase in quality of services, in labor productivity and a decline in costs,” Vladimir Sterescu said on ZF Live.
The local subsidiary of the US company by the same name plans to add 400 to 500 new employees this year, and the number could increase to 1,500, Sterescu added. CGS Romania hired some 400 people last year.
(English version by Loredana Fratila-Cristescu)