BCR’s vice-president for retail and private banking, Dana Demetrian, said the lender plans to open some 10 agencies per year in the places in which people require these services.
BCR opened its first digital agency on Wednesday, January 27, in Bucharest’s Piata Victoriei Square, where, besides advisers, its customers also have at disposal multifunctional equipment. The lender expects digital transactions in the new agency to grow 20%-30% both for its current customers and for the people visiting the new unit for the first time.
BCR plans to open 10 more digital agencies, but only some of them will be inaugurated in 2016, because they must be correctly located, in the country’s big cities.
According to BCR representatives, the Romanian online banking market has been on an upward trend over the last years, moving from one to double-digit increase. For 2026, Demetrian expects the online banking market to see a double-digit growth.