More than half of the companies responding to the survey said they expected the number of employees to grow between 10% and 30% in 2022.
The sectors that saw the highest increases and needed the most employees are IT, customer support, finances, and accounting.
The outsourcing industry is among the top three in 2022 in terms of pay increases, with 11%, after 17.7% in insurance and 16.8% in retail. It is also among the top industries with the highest average base salary, with a gross RON10,691 per month.
The highest salary increases in the industry were recorded in capital city Bucharest and the regions of Transylvania and Banat, while in Muntenia and Moldova the salaries stagnated or increased by smaller percentages. The highest paid foreign languages were Chinese, Czech and Swedish.
The report also found that employees appreciate the flexibility in being able to choose their benefits, with well-being programs, therapy sessions, medical services, and additional days off. A total of 40% of the companies active in the business service industry offer flexible benefits.
For 2022, the companies operating in the business services industry estimate 22% higher revenues compared to 2021. Furthermore, 70% of the companies estimate they will see turnover increases in the coming period, and 94% say Romania offers multiple investment opportunities in this sector.
The survey was conducted by ABSL and PwC, between August and October 2022, among 71 companies totaling approximately 50,000 employees.