The main complaints targeted the contractual relationship with the providers of electronic communications services.
Mid-2015, Romanians were using 22.7 million active SIM cards (based on subscription and pre-pay services), according to ANCOM.
ANCOM received and solved last year over 2,000 complaints from communications users in Romania, 19% more compared to 2014. Most customer complaints targeted the electronic communications services provided by RCS&RDS (15%), Telekom Romania Mobile Communications (12%), Vodafone Romania (11%), Orange Romania (10%) and Telekom Romania Communications (10%).
Customers’ main complaints remained in 2015 the contractual relationship with providers of electronic communications services, accounting for 40% of overall complaints received by ANCOM.
More and more complaints target the quality of electronic communications services and postal services, in the context of customers’ growing demands, which translates into a 2.5-fold increase compared to 2014, and accounting for 35% of overall complaints submitted to ANCOM.
Other customer complaints in 2015 targeted misunderstandings regarding service invoicing methods (9% of overall complaints), phone number portability (7%) or technical problems concerning the provision of electronic communications services (6%).